As a business leader, you have to face some bizarre situations. Maybe you lost the deal because your client’s kid got sick, or your contact moved companies, or the business unexpectedly shut down. Whatever the reason, it sucks. It’s really, really, annoying to invest time and effort into a losing battle due to something beyond your control.
That’s why it is critical to keep the thing things that are in your control, controlled. As a business leader, you have to expect a lot from your team. And in return they expect you to close the deal and keep the paychecks coming. At my business, I’ve installed the mantra of “client ready”. I tell people it’s ok to internally submit a draft, but all client-facing items, 100% of the time, must always be your personal best. Some managers let such things slide, while others like us at Learncore, strive to remedy these incidents with what we call being ‘customer ready’.
Being customer ready is so much more than just an idea, it is a habit. It means accurate, easy to understand info that is ready for immediate action. This is not only good business practice, but it garners trust and stability among all partners.
There are many ways to ensure that your team and consequently your business is always customer ready.
- Set a tangible vision of the end product: Give your employees a specific vision of what the end product should look like. A tangible vision includes identifiable deliverables. A clear and concise vision for the end result reduces their chances of going astray.
- Demand high results and hold people accountable to them: Set high goals for your team and show them that you demand their best. This creates a work environment that demands hard work and dedication. Also hold people accountable for their performance.
- Leave room for personal touch: Research shows that employees prefer work environments where they are given creative freedom and opportunities for personal growth. Give your employees a chance to add their personality to the project. They will connect with it in a more personal way. This is a great approach to have your employees over deliver.
- Reward for someone’s personal best: Reinforce good practices to promote excellent performance. Asking your employees to do their best on a project conveys a message; it means you are testing their skills and abilities. Most employees take that personally and give it their best and when they do, reward them accordingly to lock in their performance for the future as well.
The business world is full of competition just waiting for you to screw up so they can take away your clients. Don’t give them that chance by delivering on all the necessary points and keeping your customers satisfied. For more on the topic please visit our blog or contact email@example.com.
Image Courtesy of Rabehardware