You can train sales teams and employees until you’re blue in the face. You can send assessments to your workforce until they all have perfect scores. But how do you analyze real business skills like confidence and clarity?
In my previous post, I highlighted the starting point for performing a skills gap analysis of your workforce. Like most training initiatives, starting by identifying a goal, then collecting any and all data available will help you to find skill gaps. The next steps will help you to roll out skills training to your workforce and maximize everyone’s potential.
Skills like clarity stem from knowledge of the message, as well as knowledge of the customer need. While the tried and true method is to get out in the field or hit the phones, businesses need employees to be ready to hit the ground running, not using customers and prospects to develop their skills. To avoid “trial and error” learning, connect top performers with those in need of development.
Collaborative Learning and Knowledge Sharing
When skill gaps are identified, providing a platform for knowledge sharing can help team members to grow and thrive. Learners can find specific ways to improve their skills by watching top performers. Likewise, top performers can offer coaching and tips, freeing up management and training time. These positive conversations can ultimately help teams grow not just their knowledge of products and services, but their skills in delivering key messages and ideas to customers and prospects.
While a skill gap analysis may seem like a long and involved undertaking, by starting with a focused goal, and collecting data, you’ll find it’s easy to make recommendations and connect top performers with those in need of further development.